User Story: AI Chatbot for Local Businesses

Title:

AI Chatbot for Local Business Assistance

As a:

Local business owner,

I want:

An AI chatbot integrated into my online website,

So that:

I can easily receive and manage customer inquiries, access relevant business advice, and improve customer service without needing to constantly monitor messages.

Acceptance Criteria:

Customer Inquiries: The chatbot should be able to answer common customer questions, such as business hours, location, and services offered.
Lead Generation: It should collect basic customer information like name, contact details, and service interests to help businesses generate leads.
Scheduling and Appointments: It should allow customers to book appointments or schedule services based on the business's available time slots.
Local Business Guidance: The chatbot should provide relevant local business advice, like marketing tips or recommendations for business growth based on the industry.
Seamless Handover: If the chatbot cannot handle a question, it should be able to transfer the conversation to a human representative.
User Feedback: After a conversation, the chatbot should ask for feedback to continuously improve the interaction.

Non-Functional Requirements:

Integration: It should integrate seamlessly with existing business management tools, such as appointment booking software or CRM systems.
24/7 Availability: The chatbot should be available at all times, helping businesses respond to customers around the clock.
Multilingual Support: The chatbot should offer multiple language options to serve a diverse customer base.

Summary:

This AI chatbot would enhance the customer experience, streamline business operations, and make it easier for local businesses to handle queries efficiently.